FAQ

Tap a question to see the answer. Still stuck? WhatsApp us at +20 11 22332338 and a real person will reply.

Ordering & payment

How do I pay?

Pay securely online at checkout using your preferred payment method. Your order is confirmed automatically once payment is completed.

Can I change or cancel my order?

Yes, as long as it hasn't shipped. WhatsApp us as soon as you can.

Delivery

Where do you deliver?

Everywhere in Egypt. We don't ship outside Egypt at the moment.

How long does delivery take?

1–3 working days in Cairo and Giza, 2–4 in Alexandria and the Delta, and 3–6 for other governorates. We dispatch within 1–2 working days of your order.

How much is delivery?

It depends on your governorate and is shown at checkout before you pay.

Can I track my order?

Yes — you'll get tracking details when it ships. See Track Your Order.

Sizing & fit

How do I know my size?

Every product page has our size chart. Our Size Guide shows you how to measure yourself in under a minute.

I'm between sizes — what should I take?

WhatsApp us your measurements and the piece you like, and we'll give you a straight answer. Because we don't accept returns, we'd much rather help you get it right first time.

Returns & exchanges

Can I return something?

No — we don't accept returns. Please check the size chart before you order, or ask us for sizing help.

What if my piece arrives with a defect?

We'll exchange it. WhatsApp us as soon as your order arrives, with your order number and a photo of the defect. Full details are in our Exchange Policy.

Can I exchange for a different size?

Exchanges are for manufacturing defects only, so please check sizing before you order — we're happy to help on WhatsApp.